AINDT Complaints & Appeals Procedure
1. Definitions:
Complaint: For the purpose of this document, a Complaint is: a criticism of the AINDT process; a criticism of the AINDT administrative body; a criticism of an AQB; or a criticism of an AINDT certificate holder
Appeal: For the purpose of this document, an Appeal is an appeal against AINDT or the AINDT administrative body, for failure to certify.